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Software Professional Services Consultant (Job Ref: SPS01)

Summary:
Type: Permanent Salary: £40 - £50,000 Location: Hampshire Commencement: Immediate

The Software Professional Services consultant role is split between reviewing the technical architecture of new Pirean Software products, overseeing deployments of Pirean software in customer environments, and ensuring the overall quality of software developed.

A customer facing role, consultants will be involved in solution implementation as well as troubleshooting, tracking and managing customer specific fixes or enhancements – ensuring they are delivered to the customers' expectations.

Reporting directly to the CTO, and a member of the Pirean Innovation Council, the role provides the opportunity to perform a key part in helping to shape future product strategy and direction at Pirean.

Consultants will be expected to contribute to the company by actively supporting Pirean Software implementations, managing defects/incidents raised against released software and supporting technical pre-sales opportunities. They will work closely with ITSM and Security practices, capturing and documenting technical designs for inclusion in Pirean Software products.

Working with customers, sales teams, and services teams, the consultant will be expected to identify key business use cases, drive enhancements and requirements into the product development process, and act as the voice of the customer within our organisation.

Successful applicants will receive a base salary of £40-£50,000, with bonuses linked to Pirean Software revenue and 25 days paid holiday per year.

Skills / Qualifications

  • In-depth knowledge of products being developed, the business challenges involved and the
  • A strong background in information technology - including software development skills
  • Excellent communication skills, both written and oral.
  • An appreciation of the importance of customer service within a business environment.

We do not accept or review CVs submitted by agencies.


Technical Consultant (Job Ref: CON01)

Summary:
Type: Permanent Salary: Experience Dependant Location: Flexible & Home Based Commencement: Immediate

Pirean are one of Europe's top IBM Premier Business partners, specialising in the Tivoli suite of products. A leading systems integrator and consultancy, we deliver real-time business and service assurance through solutions for infrastructure and application management.

We focus on helping our clients to achieve their business goals and providing them ongoing support through proven capabilities in:

  • Business Consulting
  • Technology Consulting
  • Software Development and Application Delivery
  • Tailored Managed Services and Solution Assured Support

We are currently looking to recruit technical people, as Technical Consultants and Technical Analysts, with demonstrable experience of deploying real world solutions built on the IBM Tivoli portfolio. Applicants are required to have at least 5 years experience with key components of the product set, and ideally should hold active IBM Tivoli certifications.

Technical Consultants and Technical Analysts will be skilled and knowledgeable in the following areas:

  • Enterprise Service Management
  • ITIL
  • Access Management
  • Identity Management
  • Availability & Performance
  • Business Service Management
  • Incident, Problem and Change Management
  • Compliance

Salary and benefits package is negotiable and dependant on experience.

Pirean is a fast growing company offering excellent career opportunities. In 2009 Pirean debuted as highest ranked IT Services Company in The Sunday Times Microsoft Tech Track 100.

We do not accept or review CVs submitted by agencies.


Solution Assured Professional (Job Ref: CON02)

Summary:
Type: Permanent Salary: Experience Dependant Location: Fareham, Hampshire Commencement: Immediate

This role operates within the Pirean Solution Assured for Technology team.

The main purpose of this role is to provide Level 2 support to our customers deploying IBM Tivoli and Pirean Software.

Solution Assured Professionals will be responsible for:

  • Respond and manage inbound calls from clients
  • Troubleshoot client issues
  • Manage process within defined SLAs
  • Liaise with 3rd level support
  • Document processes and procedures
  • Implement client solutions
  • Update and maintain “knowledge base”
  • TQM and Continuous Improvement
  • Intimate knowledge of client environments to assist opportunity identification

Skills / Qualifications:

  • Call logging and help desk procedures
  • Previous experience on a “software” help desk, preferably (but not essential) “Tivoli” based
  • Knowledge of Websphere Application Server, DB2
  • ITIM,ITAM, LDAP – preferred x1
  • Tivoli Monitoring, reporting and warehousing – preferred x1
  • Comfortable with ITIL processes – specifically incident and change
  • Excellent customer service skills

We do not accept or review CVs submitted by agencies.