IBM Tivoli
Change and Configuration Management Database
Course reference: TM11GB
Course Summary:
| Format: | Classroom |
| Duration: | 5.0 Day(s) |
| Price: | 2125.00 GBP plus VAT, 2496.88 GBP incl VAT |
This course provides the information necessary to successfully implement the Change and Configuration Management Database in a customer environment.
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Audience
IT Administrator, Configuration Librarian, Configuration Manager, Change Manager, Process Manager, Implementer
Prerequisites
- LDAP administration
- DB2 administration
- WebSphere Administration
Other Recommended Courses:
- DB2 SQL Workshop (CF120)
- DB2 Universal Database Administration Workshop (CF211 or CF231)
- IBM WebSphere Portal Version 5 Fundamentals (SW741)
- WebSphere Portal 5.1 Installation, Deployment and Administration (PW331)
Objectives
After completing this course, students will be able to accomplish the following:
- Describe the CCMDB
- Install and configure the CCMDB
- Mapping LDAP Users to ITSM Roles
- Gather data, perform discoveries and populate the CCMDB
- Manage configuration items (CI) life cycle
- Manage requests for change (RFC) life cycle
- Manage processes with Process Templates
- Manage activities with Activity Templates
- Manage planned change life cycle
- Describe process integration points
- Troubleshoot and maintain the CCMBD
Contents:
- Overview of CCMDB
- Product Architecture and Infrastructure
- Roles and Security of the CCMDB
- Configuring the CCMDB
- Data Gathering - Creating and Populating the a Baseline CMDB
- Overview of Discovery Library Adapters
- Overview of Integration Modules
- Controlling CIs
- Reporting on CIs
- Requests for Change (RFC)
- RFC Types and Extended Attributes
- Planned Changes
- Forward Schedule of Change
- Custom Views and Searches
- Reporting on RFCs
- Process Templates
- Activity Templates
- Integration with Service Desk Tools
- Troubleshooting, Problem Resolution and Maintenance