Smarter Tivoli - Ensuring Business Availability
Author:
Alex Dalton
Date:
13/02/2010
Synopsis:
This paper discusses the process of Business Service Management and some of the techniques used to achieve it. These solutions by Pirean extend the reach of the IBM Tivoli service management portfolio.
Key Topics:
- Business Service Management
- Service Level Agreement (SLA)
- Operational Level Agreement (OLA)
- Performance Monitoring
- Availability Monitoring
- Business Service Modelling and Management
File Size:
496 KB
File Format:
Adobe PDF (Portable Document Format)
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