Smarter Tivoli - ITIL Incident, Problem and Change Management
Author:
Eugene Cross, Matt Still
Date:
13/02/2010
Synopsis:
This paper discusses how IBM Tivoli has aligned its solution offerings to the ITIL framework, and how these tools can help an organisation to realise truly integrated IT Service Management. These solutions by Pirean extend the reach of the IBM Tivoli service management portfolio.
Key Topics:
- IT Infrastructure Library (ITIL)
- Business Best Practice
File Size:
580 KB
File Format:
Adobe PDF (Portable Document Format)
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