This paper discusses IBM Tivoli Service Management Appliances, designed to provide turnkey solutions for implementing a corporate Service desk and an enterprise wide Availability management solution. It provides an overview of the two IBM Tivoli appliances and the business benefits they bring. These solutions by IBM and Pirean extend the reach of the Tivoli portfolio into mid-market organisations.

• Tivoli Appliances
• IBM Tivoli Foundations Service Manager