Together, Pirean and IBM create a trusted environment for IT service delivery, business growth and collaboration that centralises the data in your business ready to be combined and distributed securely, and exactly to business need.
Pirean and IBM Tivoli Express deliver the only solution for Medium-Sized Businesses that delivers effective monitoring, control and integrity to a single IT Service Management vision in line with world-class enterprises. Together, Pirean and IBM can enable your business to centralise processes and products to sustain IT growth in line with business ambition without continuous change or costly re-investment in systems.
IT Service Management (ITSM) brings together the disparate IT processes and products that support your business by managing them through a single, Central Change and Configuration Management Database (CCMDB) - a layer of process, data integration, analysis and automation operating over silo-specific management tools and processes.
With the help of the CCMDB businesses have a single point of access to previously disparate IT data (such as Configuration, Monitoring and Availability, Security and Storage), and the capacity to automatically co-ordinate and design them into manageable pieces or services.
The benefits of an ITSM solution to business are enormous, providing a platform from which to automate and standardise information technology processes across the separate departments of an enterprise, to business partners and external customers. Additionally, the ITSM methodology uses ITIL aligned process models so that, when deployed by Pirean through Tivoli Express solutions, your IT services operate on a foundation of best practice – taking you one step closer to your required standards of corporate governance and regulatory compliance.
Pirean’s ITSM services and Tivoli Express solutions shape your IT infrastructure to operate like a business for the business. Through Pirean’s best practice design and deployment, IT Service Management and Tivoli Express solutions can enable IT to become open, intelligent and proactive in facilitating the changing needs of the business, whilst ensuring the integrity and safety of your systems from threat, abuse or disaster.
To learn more about how Pirean can enable your business through ITSM services, click here