IBM Software
Service Management
IBM IT Service Management Software helps organisations better manage their IT infrastructure, to more effectively deliver IT services across the business.
IBM Service Management software unlocks innovation in your organization. Get the Visibility, Control, and Automation you need to deliver services aligned to your business goals - Visibility to see and understand the workings of your business; Control to effectively manage your business, minimize risk, and protect your brand; and Automation to optimize your business, reduce the cost of operations and deliver new services more rapidly.
Built on the Tivoli Service Management Platform, IBM offers the broadest and deepest set of capabilities in the industry wrapped with best practices (such as ITIL V3), methodologies and services, to help you leverage those capabilities in your environment as efficiently and proactively as possible.
To make it easier for you to get started or move to the next stage of your service management implementation, we've organized our comprehensive portfolio into Value Segments with Entry Points and Starter Projects designed to address your most critical needs and reduce time to value.
Value Segments
The seven most common service management product categories based on customer-defined needs: Service Delivery and Process Automation; Service availability & Performance Management; Storage Management; Security, Risk and Compliance; Datacenter Transformation; Asset & Financial Management; and Network & Service Assurance
Entry Points
The five key initiatives clients must address for effective service management:
- Discover: Find out what's in your infrastructure
- Monitor: Track infrastructure health and compliance
- Protect: Ensure that your infrastructure is secure against threats and disasters
- Industrialize: Streamline workflows and processes for repeatable, scalable and consistent results
- Integrate: Align and integrate operations and business for optimal impact
Featured Products
IBM Tivoli Application Dependency Discovery Manager
Provides complete, detailed application maps of business applications and supporting infrastructure, including cross-tier dependencies, run-time configuration values and complete change history.
IBM Tivoli Asset Management for IT
IBM Tivoli Asset Management for IT enables efficient and effective management of the IT asset lifecycle, to lower cost, mitigate license and regulatory compliance risk, and better align IT with business goals.
IBM Tivoli Availability Process Manager
Provides visibility into IT components, applications and their business impact. Furnishes the necessary tools to effectively diagnose and prioritize incidents and problems.
IBM Tivoli Change and Configuration Management Database
Provides an enterprise-ready platform for storing deep, standardized data on configurations and change histories to help integrate people, processes, information and technology.
IBM Tivoli License Compliance Manager
IBM Tivoli License Compliance Manager helps manage IBM and ISV software costs and license compliance risk in the distributed environment. It identifies software inventory, measures use activity, and automatically links complex license entitlements, enabling IT to align software spending with business priorities.
IBM Tivoli License Compliance Manager for z/OS
IBM Tivoli License Compliance Manager for z/OS enables IT to align software spending with business priorities. It identifies software inventory, measures use activity and automatically links license entitlements to help manage costs and license compliance in mainframe environments.
IBM Tivoli Release Process Manager
Provides a process-based solution to address the domain of Release Management as defined by Information Technology Infrastructure Library (ITIL).
IBM Tivoli Storage Process Manager
Provides a set of customizable ITIL-aligned storage management processes. Manages and coordinates simple and complex change, configuration and incident management processes for an IT storage environment.
IBM Tivoli Unified Process Composer
Provides detailed documentation of IT Service Management processes based on industry best practices. Offers detailed content and tooling to enable content customization, extension, and publishing.
IBM Tivoli Usage and Accounting Manager: Enterprise Edition
IBM Tivoli Usage and Accounting Manager (Windows, UNIX, Linux, i5/OS, and VMware).
Tivoli Service Request Manager
IBM Tivoli Service Desk enables service efficiencies, reduces disruptions, streamlines service desk operations, improves customer satisfaction, and reduces costs by unifying key service support and asset management processes.
