The standard's benefits are two-fold. Firstly, the opportunity to take an objective, complete view of the enterprise often highlights previously unseen issues that are hindering the organisation in realising its goals. The resolution of these issues provides added productivity and stability. In turn, the proof of commitment to a globally recognised standard attracts customers, providing assurance that their investment will reap the very best returns.
Pirean can provide expert consultancy to realise the standard in your organisation.
Working with internal teams Pirean help to define the challenges facing organisations and the goals they wish to attain - before structuring the right approach to meet them.
The first part of ISO 20000 comprises the specification phase for compliance or accreditation to deliver the highest quality managed services for customers. This phase requires detailed consultation between Pirean and enterprise management specialists to define existing structure and organisational goals against a number of core concerns outlined in the standard.
These core issues include:
Once completed, this phase can be utilised to ensure a consistent standard both internally and across outsourced or tendered services.
The second phase of ISO 20000 acts as the definition of the technical standard, and the design for technical implementation.
The aims of ISO 20000 are to realise an organisation that assures the highest standards to its customers. Pirean offer a full range of services to meet the needs of compliance and accreditation. To find out more about ISO 20000 and how Pirean aids organisations in achieving accreditation, click here.