Using five key management systems — asset management, service management, work, contract and procurement management - Maximo ITSM efficiently captures and reconciles asset, configuration, contract, financial, resource and service data. The unique functionality within each management system provides the knowledge and control to improve and optimise activities across all areas of IT, managing the entire process of an incident, problem, or change including not only the ticket details but also the approval process, asset modifications, procurements, and work and workforce involved.
With Maximo ITSM, businesses can proactively manage and maintain IT assets, staff, and processes to achieve the highest levels of customer satisfaction, system uptime and impact to business. As a result, organisations can quickly support new IT processes, exceed even the most demanding service requirements, maximize the ROI of IT assets, and reduce the costs and risks associated with regulatory compliance issues.
In addition, Maximo ITSM's applications run on a single, unified CMDB so that every Maximo process and application feeds directly into the CMDB.
Based on a flexible business process configuration model, Maximo ITSM easily adapts to changing business needs and can be implemented as a complete asset and service management solution, or to support specific projects such as asset tracking, asset life cycle management and service desk enhancement.