IBM Maximo
Incident & Problem Manager
Reduce and control incoming incidents and problems.
Maximo Incident & Problem Manager helps organisations responsible for asset management to track and manage incoming incidents and problems, enabling companies to manage the incident resolution process in order to restore asset service as quickly as possible.
Maximo Incident & Problem Manager's comprehensive problem management capabilities provide organisations with in-depth root cause analysis to identify the source and consequences of failures and to more efficiently create solutions.
Maximo Incident & Problem Manager's knowledge base allows solutions to known problems to be stored, enabling a centralised resource for self-service and faster resolution of future incidents and problems.
Features:
- Incidents
Maximo Incident & Problem Manager helps companies to accurately capture incident-related information such as reported and affected users, incident owner or owner group, details about the incident, affected assets and locations, associated service level agreements, as well as target and actual work dates. Activity work orders can be created to track all work and labor required to resolve the incident. Once resolved, incidents can be classified to enhance solution searching and reporting.
- Problems
Maximo Incident & Problem Manager helps companies to accurately capture problem-related information such as reported and affected users, problem owner or owner group, details about the problem, affected assets and locations, associated service level agreements, as well as target and actual work dates. Root cause analysis leads to problem resolution so that similar incidents can be prevented in the future. Activity work orders can be created to track all work and labor required to resolve the problem.
- Solutions
Maximo Incident & Problem Manager allows companies to create and manage solutions, which are pre-defined responses to commonly asked questions or problems.
Business Benefit:
- Enables faster, more efficient resolution of future incidents or problems resulting in lower support costs.