IBM Maximo
SLA Manager
Define and ensure the performance of Service Level Agreements
Maximo SLA Manager helps maintenance organisations to define service offerings, establish service level agreements with their internal customers, implement escalation procedures to ensure that service levels are met, and provides metrics to monitor service level delivery.
Maximo SLA Manager's features include:
- Service Catalogs
To enable service providers to clearly establish, define and communicate the service offering, provided to customers
- Service Level Agreement creation
Increase communication between the maintenance organisation and the business units it supports
- Service Level Agreement monitoring
Enables the maintenance organisation to proactively monitor performance against metrics to avoid missing service level commitments
- Escalation Management
Ensures proper management of resources to achieve service level commitments
Business Benefit:
- Ensure that services provided are those that are required to support the business.
- Align service levels with the value delivered to the business.
- Demonstrate the value of services provided.