IBM Tivoli Netcool

Tivoli Netcool helps enterprises, service providers, and government agencies manage the critical services they deliver to customers and end users across complex technology infrastructures, ensuring the availability, performance and security of business applications and services. Through real-time dashboards with integrated business and IT metrics, organisations can achieve predictive service management and true strategic business planning.

By providing real-time, end-to-end visibility and accurate troubleshooting from a business perspective, Tivoli Netcool allows organizations to identify and respond to problems quickly, streamline workflow processes and improve business uptime.

For organisations such as Service Providers the Tivoli Netcool portfolio also helps manage complex IT systems that support voice, data and video traffic that grow increasingly complex with the adoption of voice over IP (VoIP)-based audio and video services delivered over the Internet.

Key IBM Tivoli Netcool products include:

IBM Tivoli Business Service Manager

Tivoli Business Service Manager provides operational and business audiences with the service visibility and intelligence needed to effectively manage real-time service health, and business activity including, automated service modeling, service impact analysis, root cause analysis, and tracking of key performance indicators and SLAs in targeted dashboards.

IBM Tivoli Netcool Impact

Impact provides realtime access to business and service contextual information for event enrichment, as well as policy-based management for complex correlation, custom calculation of complex key performance indicators and advanced automations.

IBM Tivoli Network Manager

The IBM Tivoli Network Manager Product line provides real-time network discovery, topology visualization and root cause analysis for layer 1, 2 and 3 networks, including IP, Ethernet, and multiprotocol label switching (MPLS). The product line is designed to help visualize and better understand complex networks and focus time and attention on root cause events to quickly identify the source of network faults and speed problem resolution.

IBM Tivoli Netcool/OMNIbus

IBM Tivoli Netcool/OMNIbus software delivers real-time, centralized monitoring of complex networks and IT domains. With scalability that exceeds millions of events per day, Netcool/OMNIbus offers around-the-clock management and automation to help deliver continuous uptime of business services and applications, optimise operations costs and efficiency, and improve time to market.