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IBM Tivoli Netcool

Realtime Business & Service Assurance.

The IBM Tivoli Netcool portfolio provides real-time management and visibility of complex enterprise environments from high level service views to the underlying infrastructure dependencies.

Tivoli Netcool helps enterprises, service providers, and government agencies manage the critical services they deliver to customers and end users across complex technology infrastructures, ensuring the availability, performance and security of business applications and services. Through real-time dashboards with integrated business and IT metrics, organisations can achieve predictive service management and true strategic business planning.

By providing real-time, end-to-end visibility and accurate troubleshooting from a business perspective, Netcool allows organizations to identify and respond to problems quickly, streamline workflow processes and improve business uptime.

For organisations such as Service Providers the Tivoli Netcool portfolio also helps manage complex IT systems that support voice, data and video traffic that grow increasingly complex with the adoption of voice over IP (VoIP)-based audio and video services delivered over the Internet.

Key IBM Tivoli Netcool products include:



Tivoli Netcool supports IBM Service Management, a comprehensive, modular approach to integrated service visibility and control.