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Micromuse

Netcool/Proviso

Carrier-class performance management and service level reporting software for next generation networks.

Netcool/Proviso provides a complete view of service quality and usage for both operations and customers, enabling them to proactively avoid, detect and rapidly resolve problems. Informative, on-demand reports help operations and engineering to improve service quality and reduce operating costs. Netcool/Proviso’s flexibility and scalability are proven in service provider deployments, particularly in next generation IP network and OSS consolidation projects, enabling service providers to provide value-added reports to their customers.

Netcool/Proviso delivers carrier-class scalability combined with the cross-domain flexibility needed to manage performance on networks, systems and applications. Detailed historical performance data collected from Netcool/Monitors and other resources enables traffic, error, usage and capacity reporting, in attractive and informative on-demand and real-time reports. Netcool/Proviso’s unique data mart consolidates and correlates data for better quality of service in VPN, VOIP, triple play and other complex environments.

Netcool/Proviso's consolidated, service-centric reports of network resource, server and application performance show the business and service impact of problems, while making it easy to drill-down to individual resources and service paths for troubleshooting. On-demand detailed trend reports, second-by-second realtime monitoring, and proactive forecast reports provide the context needed to make informed decisions quickly.

Designed for change and growth, Netcool/Proviso rapidly supports new services like VoIP and MPLS VPNs, and even automates keeping up with daily network and customer changes to ensure data collection and report accuracy.

The core features of Netcool/Proviso include:

• Baseline and forecast reports of performance and usage
  Helps avoid, detect, and understand degradation of service quality.
• Flexible data collection and modeling, from SNMP to CDRs
  Consolidates data collection across Layer 2, IP, VoIP and beyond. Enables service and customer-centric reporting.
• On-demand reporting with continuous calculation
  Provides immediate insight into current conditions, end-to-end, and as a service
• Real-time 1-second poll-and-scroll monitoring
  Reduces the number of tools, training, and time required to resolve problems.
• Attractive customer-facing web reporting
  Eliminates the need for an overlay reporting solution while adding value to external stake-holders.
• Integrates with inventory and provisioning
  Improves inventory accuracy and models services for better reporting and capacity management.
• Change management
  Keeps up with router reboots, failovers and other common network changes.

Netcool/Proviso integrates with other Tivoli solutions including Netcool/Omnibus as part of a complete service management solution for root cause and impact analysis.

Netcool/Proviso is extensible to provide out-of-the-box monitoring and reporting for additional domains. Dozens of modules are available for leading technologies like MPLS, QoS and VoIP, leading vendors like Alcatel, Cisco, Huawei, Juniper Networks and Nortel, and network, system and application monitoring.

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