Micromuse
Netcool/Realtime Active Dashboards (RAD)
Business Service Management Software for Real-time Service Modeling & Impact Analysis.
Netcool/Realtime Active Dashboards helps business and operations staff understand the complex relationships between business services and supporting technology. It gives organizations advanced, real-time visualization of services and processes in a comprehensive service dependency model. Netcool/Realtime Active Dashboards incorporates data from a broad array of IT resources and business support systems that contribute to defining a service. Examples include applications, systems and network devices, and business-related assets such as transactions, revenue and customer records. This information is populated into a real-time, federated service model for automated service impact analysis, root-cause analysis and service level tracking.
Netcool/Realtime Active Dashboards streamlines problem resolution and optimizes service, enabling operations staff to:
- Maintain accurate service models
- Identify service failures and degradations
- Track critical business and operational indicators
- Prioritize response based on business impact
Highlights
- Address problem resolution with automated service impact and root-cause analysis, as well as integrated access to service support and delivery systems
- Improve service visibility for operations and business stakeholders—plus their customers—by offering real-time service scorecards and key performance indicators
- Automate service model definition and maintenance with true real-time federated data access
- Leverage real-time service level tracking to help assure business services and processes
- Mitigate risk by measuring and reflecting—in real time—the quality of services and processes
The core features of Netcool/Realtime Active Dashboards include:
- Real-time business and operational metrics
Calculates metrics using realtime and historical data of any type from virtually any source. - Role-based dashboard views
Customizes the content of dashboard views to reflect user responsibilities. - Realtime access to event and dependency data
Accesses configuration and business information from virtually any data source. - Dynamic Federated Information Model
Automatically updates the service model with realtime federated information. - Automates root-cause and service-impact analysis
Isolates the point of failure and the actual impact of problems on service health.
Netcool/RAD V3.1 now ships with Tivoli Business Systems Manager V3.0
Business Benefit:
- Assure the availability, performance, and integrity of business services
- Understand the cross-domain dependencies as they exist—in real time
- Strategically align business and operational requirements
- Dynamically track operational, business and customer SLAs and KPIs
- Streamline problem resolution and improve staff efficiency
- Automatically assess the impact of availability, performance, security and business events on service health
- Implement service quality improvements, Improve the customer experience and mitigate business risk