With so many separate technologies fulfilling separate services, it’s essential to ensure the delivery of these services to the customer. To do this effectively you need to be able to view the effectiveness of your business from their perspective. Measuring performance and availability, as it would affect the user, provides the only guarantee that you are meeting customer expectations and agreed service levels.
Pirean’s Performance Management services, delivered through IBM Tivoli Monitoring Express, allow businesses to identify problems early before they impact system performance. With rich availability data delivered from the user perspective to a single, centralised portal, ITM delivers access to the information you need, in the right formats for your experts to identify, diagnose and resolve situations before they impact your business.