Pirean Service Desk Integration for ITIM
Connecting ITIM with leading Incident and Change Management solutions from IBM, BMC or HP
This brochure provides an introduction to Pirean Service Desk Integration for ITIM.
Embedded within the IBM Tivoli Identity Manager (ITIM) GUI, Pirean Service Desk Integration extends ITIM by integrating it with Incident and Change Management solutions from IBM, BMC or HP. Without requiring any code changes or customisation to the service desk, the solution maintains a view of activities within ITIM and related Changes within the change management tool.
Key Topics:
- Service Desk Integration
- 'One event, one incident'
- Change Management
- Incident Management
- Pirean Software
