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Opportunities with Pirean

ITSM Consultant (Job Ref: CON03)

Summary:
Type: Permanent Salary: Experience Dependant Location: Flexible & Home Based Commencement: Immediate

We are currently looking to recruit a consultant for our ITSM practice, with demonstrable experience of deploying real world solutions built on the IBM Tivoli portfolio. Applicants are required to have at least 5 years experience with key components of the product set, and ideally should hold active IBM Tivoli certifications.

Skills / Qualifications:

  • Enterprise Service Management
  • ITIL
  • Omnibus, Weptop, Impact, Network Manager, TBSM
  • Access Management
  • Identity Management
  • Availability & Performance
  • Business Service Management
  • Incident, Problem and Change Management
  • Compliance
  • Deployment & Configuration

Candidates must be able to demonstrate excellent client management and team working capabilities.

Salary and benefits package is negotiable and dependant on experience.

We do not accept or review CVs submitted by agencies.


Solution Assured Professional (Job Ref: CON02)

Summary:
Type: Permanent Salary: Experience Dependant Location: Fareham, Hampshire Commencement: Immediate

This role operates within the Pirean Solution Assured for Technology team.

The main purpose of this role is to provide Level 2 support to our customers deploying IBM Tivoli and Pirean Software.

Solution Assured Professionals will be responsible for:

  • Respond and manage inbound calls from clients
  • Troubleshoot client issues
  • Manage process within defined SLAs
  • Liaise with 3rd level support
  • Document processes and procedures
  • Implement client solutions
  • Update and maintain “knowledge base”
  • TQM and Continuous Improvement
  • Intimate knowledge of client environments to assist opportunity identification

Skills / Qualifications:

  • Call logging and help desk procedures
  • Previous experience on a software help desk, preferably (but not essential) Tivoli based
  • Knowledge of Websphere Application Server, DB2
  • ITIM, ITAM, LDAP – preferred x1
  • Tivoli Monitoring, reporting and warehousing – preferred x1
  • Comfortable with ITIL processes – specifically incident and change
  • Excellent customer service skills

We do not accept or review CVs submitted by agencies.